Privacy Policy


HIPA values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you share with 3rd party providers, such as cleaners, caretakers, security, and valets when using our services.

We may collect the following types of information:

Personal Information: This may include your name, contact details, address, and other identifiers necessary for providing our services.

  • Location Information: We may collect your location information to facilitate services such as valet or caretaker assistance.
  • Service-related Data: Data related to the services you request, such as scheduling, preferences, and specific instructions.
  • Communication Data: Correspondence and communication between you and our 3rd party providers.

We use the data for the following purposes:

  • Service Provision: To connect you with 3rd party providers for caretaking or valet services as requested.
  • Communication: To facilitate communication between you, us and the selected 3rd party providers.
  • Improve Services: To enhance the quality of our services and make improvements based on user feedback and preferences.

We may share your data with 3rd party providers to fulfil your service requests. These providers are contractually obligated to handle your data in accordance with this Privacy Policy and applicable laws. We take reasonable measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this policy periodically.

By using our services, you consent to the collection, use, and sharing of your data as described in this Privacy Policy.

By confirming your booking, you acknowledge that you have read, understood, and agreed to the above terms and conditions. Thank you for choosing Hamilton Island Private Apartments. We look forward to hosting your stay. If you have any questions or require further assistance, please don't hesitate to contact us.

Frequently Asked Questions

  • You are guaranteed the best and lowest price when you book direct.
  • On arrival you will be met at the Hamilton Island Airport or Ferry Terminal by your Valet Service and taken to your apartment.
  • This is where you will be given your keys and complimentary private golf buggy
  • If there is any change in your arrival time prior to your arrival date, please contact us on 1300 679 559 or email
  • Short notices of new arrival times may receive transfer delays as schedules are pre-arranged the night prior to your arrival.  

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